Refund Policy

Service Satisfaction Guarantee

We stand behind our work with a satisfaction guarantee. If you're not happy with our service, we want to make it right.

Service Guarantee

If you notice any areas we missed or areas that don't meet your expectations, please contact us within 48 hours of service completion. We will return at no additional charge to address any concerns.

Refund Eligibility

• Prepaid service cancellations with at least 24 hours notice: Full refund
• Service not performed as scheduled: Full refund or free reschedule
• Dissatisfaction with completed service: We will re-clean first; refund considered after follow-up visit

Refund Processing

Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.

Non-Refundable Items

• Services already completed to satisfaction
• Cancellations with less than 24 hours notice (cancellation fee applies)
• Services where customer denied access to property at scheduled time

Dispute Resolution

If you have concerns about service quality, please contact us directly at (808) 776-1812 or cassandramullen@prowinclean.com. We are committed to resolving issues fairly and promptly.

Contact Us

For refund requests or questions about this policy, please contact us. We respond to all inquiries within 1 business day.

Last updated: January 2024